Privacy Policy

This privacy policy is compiled to provide you with information about how we collect your data and how we use it.  

What personal information do we collect from the people that visit our blog, website  or app? 

When ordering or registering on our site, as appropriate, you may be asked to enter  your name, email address, mailing address, phone number or other details to help you  with your experience. 

When do we collect information? 

We collect information from you when you place an order, fill out a form or enter  information on our site. 

How do we use your information?  

We may use the information we collect from you when you register, make a purchase,  sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: 

 To allow us to better service you in responding to your customer service requests.  

To quickly process your transactions. 

 To ask for ratings and reviews of services or products 

 To follow up with you after correspondence (live chat, email or phone inquiries) 

How do we protect your information? 

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. 

We use regular Malware Scanning. 

Your personal information is contained behind secured networks and is only  accessible by a limited number of persons who have special access rights to such  systems, and are required to keep the information confidential. In addition, all  sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL)  technology.  

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information. 

All transactions are processed through a gateway provider and are not stored or  processed on our servers. 

Do we use ‘cookies’? 

Yes. Cookies are small files that a site or its service provider transfers to your computer’s  hard drive through your Web browser (if you allow) that enables the site’s or service  provider’s systems to recognize your browser and capture and remember certain  information. For instance, we use cookies to help us remember and process the items  in your shopping cart. They are also used to help us understand your preferences  based on previous or current site activity, which enables us to provide you with  improved services. We also use cookies to help us compile aggregate data about site  traffic and site interaction so that we can offer better site experiences and tools in the  future. 

We use cookies to: 

 • Help remember and process the items in the shopping cart.  

Compile aggregate data about site traffic and site interactions in order to offer  better site experiences and tools in the future. We may also use trusted third-party  services that track this information on our behalf. 

You can choose to have your computer warn you each time a cookie is being sent,  or you can choose to turn off all cookies. You do this through your browser settings.  Since browser is a little different, look at your browser’s Help Menu to learn the correct  way to modify your cookies. 

If users disable cookies in their browser: 

If you turn cookies off it will turn off some of the features of the site. 

Third-party disclosure 

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. 

Third-party links 

Occasionally, at our discretion, we may include or offer third-party products or  services on our website. These third-party sites have separate and independent  privacy policies. We therefore have no responsibility or liability for the content and  activities of these linked sites. Nonetheless, we seek to protect the integrity of our site  and welcome any feedback about these sites. 

Google 

Google’s advertising requirements can be summed up by Google’s Advertising  Principles. They are put in place to provide a positive experience for users.  https://support.google.com/adwordspolicy/answer/1316548?hl=en  

We have not enabled Google AdSense on our site but we may do so in the future. 

We agree to the following: 

Users can visit our site anonymously. 

Once this privacy policy is created, we will add a link to it on our home page or as a  minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the  page specified above. 

You will be notified of any Privacy Policy changes: 

 On our Privacy Policy Page 

Can change your personal information: 

 By emailing us 

 By calling us 

How does our site handle Do Not Track signals? 

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising  when a Do Not Track (DNT) browser mechanism is in place.  

Does our site allow third-party behavioral tracking? 

It’s also important to note that we do not allow third-party behavioral tracking COPPA (Children Online Privacy Protection Act) 

When it comes to the collection of personal information from children under the age  of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in  control. We do not specifically market to children under the age of 13 years old. 

Fair Information Practices 

The Fair Information Practices Principles form the backbone of privacy law and the concepts they include have played a significant role in the  development of data protection laws around the globe. Understanding the Fair  Information Practice Principles and how they should be implemented is critical to  comply with the various privacy laws that protect personal information. 

In order to be in line with Fair Information Practices we will take the following  responsive action, should a data breach occur: 

We will notify you via email 

 Within 7 business days 

We also agree to the Individual Redress Principle which requires that individuals have  the right to legally pursue enforceable rights against data collectors and processors  who fail to adhere to the law. This principle requires not only that individuals have  enforceable rights against data users, but also that individuals have recourse to courts  or government agencies to investigate and/or prosecute non-compliance by data  processors. 

CAN SPAM Act 

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes  requirements for commercial messages, gives recipients the right to have emails  stopped from being sent to them, and spells out tough penalties for violations. 

We collect your email address in order to: 

 • Send information, respond to inquiries, and/or other requests or questions  Process orders and to send information and updates pertaining to orders.  Send you additional information related to your product and/or service 

To be in accordance with CANSPAM, we agree to the following: 

 • Not use false or misleading subjects or email addresses. 

 Identify the message as an advertisement in some reasonable way. 

  Include the physical address of our business or site headquarters. 

Monitor third-party email marketing services for compliance, if one is used.  

Honor opt-out/unsubscribe requests quickly. 

 Allow users to unsubscribe by using the link at the bottom of each email. 

If at any time you would like to unsubscribe from receiving future emails, you can  email us at 

info@burntoutcandles.co.uk and we will promptly remove you from ALL correspondence. 

Contacting Us 

If there are any questions regarding this privacy policy, you may contact us using the  information below. 

www.burntoutcandles.co.uk 

163 whitefield road 

Bristol, United kingdom BS57UB  

England 

info@burntoutcandles.co.uk 

07833595247